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OPENAPI 관련 안내

[ 2021/07/07 OPENAPI 서비스 장애 안내 / OPENAPI Service Disability Information]

[Korean]
안녕하세요? 쿠팡 입니다.
금일 오전 OPENAPI 를 통한 주문 수집에 문제가 발생하여 아래와 같이 안내드립니다.
- OpenAPI 셀러가 오전에 발주서 API 수집시 수취인 안심번호 값이 null 로 표시되는 문제 발생
- 진행시간 : 2021년 7월 7일 04:21 ~ 10:22 KST
- 현재는 조치완료되어 정상이용 가능
위 내용 참고하시어 필요시 주문을 재수집해주시기 바랍니다.
이용에 불편을 드려 죄송합니다.
관련 문의는 https://deverlopers.coupangcorp.com 또는 openapisupport@coupang.com 으로 부탁드립니다.
감사합니다.

[English]
There is a problem with order collection through OPENAPI this morning, and we inform you as follows.
- When the OpenAPI seller collects the order form API in the morning, the recipient's security number value is displayed as null.
- Running time: July 7, 2021 04:21 ~ 10:22 KST
- Currently, the measures have been completed and can be used normally.
Please refer to the above and recollect your order if necessary.
We apologize for the inconvenience.
For related inquiries: https://deverlopers.coupangcorp.com Or, please contact openapisupport@coupang.com.
Thank you.

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CS APIs

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  • Customer Inquiry Query by Product plus icon minus icon
    • Look up Q&As between Customers and sellers. Sellers can use the API to look up consultations for products on sale. You may set up to 7 days for the query period range. Path GET /v2/providers/openap... See more
  • Answer to Customer Product Inquiry plus icon minus icon
    • Customer inquiries (inquiryId) can be answered.You can provide an answer to one Customer inquiry (inquiryId). First, use the Customer Product Inquiry Query API to confirm its 'inquiryId'. Make s... See more
  • Query of Coupang Contact Center Inquiries plus icon minus icon
    • You can look up inquiries made to the Coupang Contact Center. Find inquiries that Customers made to the Coupang Contact Center about certain products.a. If you have both option ID and query perio... See more
  • Query of Coupang Contact Center Single Inquiry plus icon minus icon
    • Inquiry contact center inquiries one by one by consultation number.Excessive inquiries to the contact center may be automatically blocked by the Coupang system. Path GET /v2/providers/openapi/api... See more
  • Answer to Inquiries via Coupang Contact Center plus icon minus icon
    • Sellers can answer inquiries that have been submitted to the Coupang Contact Center. You can answer an inquiry when its status is 'Unanswered (inquiryStatus:progress, partnerTransferStatus:reques... See more
  • Coupang Contact Center Inquiry Check plus icon minus icon
    • Use this API to check and process the inquiry that had been consulted by Coupang and then transferred to the seller for confirmation (Unconfirmed status: TRANSFER). Inquiries that have been termina... See more