For those orders that have been over one month since their waybills were registered but still cannot be tracked, switch their status to 'Delivery Completed'.
When an order that has been settled is not yet delivered and results in a Customer dispute, the seller is liable to pay for the resolution of the dispute, and it is crucial that all the facts are checked and confirmed.
The orders that can be processed as 'Delivery Completed' are: the orders in 'Delivery Started' (DEPARTURE) or 'In Transit' status, past 30 days since 'Delivery Started' (DEPARTURE).
Path
POST
/v2/providers/openapi/apis/api/v4/vendors/{vendorId}/completeLongTermUndelivery
Example Endpoint
https://api-gateway.coupang.com/v2/providers/openapi/apis/api/v4/vendors/A00012345/completeLongTermUndelivery
Request Parameters
Path Segment Parameter
| Name | Required | Type | Description | ||||
|---|---|---|---|---|---|---|---|
| vendorId | O | String |
Seller ID
|
||||
Body Parameter
| Name | Required | Type | Description | ||||
|---|---|---|---|---|---|---|---|
| shipmentBoxId | O | Number |
Bundled delivery number
|
||||
| invoiceNumber | O | String |
Waybill number
|
||||
Request Example
{
"shipmentBoxId": 123456789012345678,
"invoiceNumber": "505124853844"
}Response Message
| Name | Type | Description | ||||
|---|---|---|---|---|---|---|
| code | String |
server response status info
|
||||
| message | String |
detail info
|
||||
| data | Boolean |
true/false
|
||||
Response Example
{
"code": "200",
"message": "SUCCESS",
"data": true
}Error Spec
| HTTP Status Code (Error Type) | Error Message | Solution |
|---|---|---|
| 400 (Check Request Parameter) |
Failed to process as Delivery Completed. |
The orders in 'In Preparation' (INSTRUCT) status cannot be processed as 'Delivery Completed'. Only those orders in or past 'Delivery Started' status may be processed. |
| 400 (Check Request Parameter) | Failed to process as Delivery Completed. Delivery status: DEPARTURE |
Make sure that the waybill number is correct and that the order is past 30 days since entering 'Delivery Started' status. Depending on the time of entering 'Delivery Started' status, it is possible that an order could be processed after 32 days. |
| 400 (Check Request Parameter) | Failed to process as Delivery Completed. Delivery status: NONE_TRACKING |
The orders in 'Direct Courier Delivery' (NONE_TRACKING) status cannot be processed as 'Delivery Completed'. Make sure to prevent further attempts to process it as 'Delivery Completed'. |
URL API Name
UPDATE_INVOICE_DELIVERY_BY_INVOICE_NO