Exchange API – Open API

Are there any preconditions for uploading an exchange waybill? And I don't see shipmentBoxId in API JSON sample.

Yes, a seller should confirm the receipt of a product returned to upload an exchange waybill.[Use API to query a list of exchange requests and check if the pickup status is Returned to seller ('Com... See more

When I query the list of exchange request, "shipmentBoxId" would not be displayed.

"shipmentBoxId" is displayed when the seller approves that the products have been picked up and received. Please check if the products of your exchange query have been picked up and received. See more

I get the following error: shipmentBoxId (656416676)'s status [NONE_TRACKING] is not suitable for applyInvoice. Only INSTRUCT status shipment can be called with applyInvoice ……

You see this error when "shipmentBoxId" is incorrect. (You need to enter the new "shipmentBoxId" that has been issued.) Please make sure that you have not confused it with "OriginalShipmentBoxId". See more

How does the exchange status change when I confirm receiving the exchange-requested product?

The status changes from RECEIPT (registered) to PROGRESS (in progress). (The seller will be able to enter the exchange waybill information from this stage.) See more

Can the exchangeAmount(exchange shipping fee) be anything other than 0?

Most exchange requests in Coupang are made when it is the seller's fault for having to exchange the product. Therefore, the exchangeAmount parameter will always be '0'. However, there may be req... See more

Where can I check exchangeId?

You can check exchangeId through the exchange request list query API. See more

What do orderItemId, targetItemId refer to?

They refer to the vendorItemIDs of the product that has been requested for exchange and the product it will be exchanged with, respectively.The current exchange policy only allows for the exchange ... See more

What is the difference between originalShipmentBoxId and shipmentBoxId?

originalShipmentBoxId : shipmentBoxId used at the initial shipping stage shipmentBoxId : Id created when uploading exchange product after receiving returned product See more

Please clarify each status on a list of exchange requests.

Code Status Description RECEIPT Received Exchange request received from Customer (or at CS Center) PROGRESS In progress The exchange product received by Seller (returned to Seller) SUC... See more

How can I check the receipt Y/N of a product exchanged?

Check whether collectCompleteDate is Null, or you can check collectStatus. See more

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