Return API – Open API

How do I use an orderId to query a single return PO in the Return/Cancellation Request List Query API ?

When you use an orderId to query a single return PO in the Return/Cancellation Request List Query API, please make sure the query parameters: createdAtFrom, createdAtTo, orderId and cancelType are ... See more

How do I distinguish between a cancellation request made in the Return/Cancellation Request List Query API and an order that was canceled after the delivery order?

Items that are requested to be returned (cancelled) while in preparation for a product can be viewed in the status of RU (Request to suspend shipment) when querying the API for return/cancellation ... See more

What will happen after I process the request to releae stop with the processing 'already released' API?

If the seller has already processed the release stop request, the status will change to return receipt, and return returns, return receipt, and return approval will be required. The seller is respo... See more

Is there any way to query Coupang's discretionary-cancellation or quick-refund orders?

There is no separate way to query discretionary-cancellation or quick-refund orders specifically. However, you can use the [Query Return/Cancel Request List] API to see if an order that was cancel... See more

Do you have an API that I can call to get data on the additional delivery fee for returns & exchanges?

We don't have an API for additional delivery fees. For returns, we have a process where customer refund is calculated net of the return fee. As you know, exchange means swapping an item with the ... See more

There are 3 ways of querying return request list: by days, by minutes and by request itself. Which one should I use?

Basically, the feature of all the 3 APIs is the same. Only the query condition varies and you can develop as you need. By days : You can query up to 31 days. By minutes : It is possible to query... See more

What does dedicated courier, integrated courier and manual management mean that appears as returnDeliveryType value when querying return request list?

The items and descriptions which can be put in returnDeliveryType are as in the following: <Delivery classification> Integrated courier : Courier that a seller uses. Dedicated courier : Courier t... See more

Is it possible for Coupang to exclude auto collecting integration for return/exchange request? (Goodsflow exception)

When you register/modify product, if you click [Input directly] and put in return address yourself instead of selecting a return address menu, auto collecting is not integrated. ⠀※ Path to enter... See more

Is it not possible to get updates on return cancellation/change?

There is no feature that shows returns modified/cancelled by customers. It can be cumbersome but you have to check it often using [API to query return request list] and [API that checks the history... See more

When I confirm that I received a returned product, how does the status of returned product change?

After refund is completed on the system, the status changes to return completed(CC). See more

Is there a way to separately query those for which shipping suspension was requested in the product preparation stage and those for which return was requested after shipping ?

When the product is getting prepared, shipping is not ordered yet(waybill number registration) thus you can check it in both of the RU(Request to suspend shipping) and UC(return registration). Whe... See more

The value “enclosePrice” is included in the return request list query. Is the value in use?

The value means the cash delivery fee included in the box for additional return fee, and is not in use. The value is basically “0” by default and please do not refer to it. See more

Which value is required for cancelCount in return request approval API?

You can put in the quantity of all the products in that return specific request. e.g.) If the return request includes 5 units of products A and 2 of product B, cancelCount should be 7. See more

What is the condition for Coupang to automatically integrate auto-pickup in case of return/exchange request? (Goodsflow)

The integration condition requires you to (1) select and register a courier out of the six which support Goodsflow’s auto-pickup and (2) put in the valid courier contract code, upon creating return... See more

When do I use the return request approval processing API?

If a product that does not satisfy the quick refund requirements was returned or picked up, but still remains in the pickup status, sellers may approve applicable return requests. The status will t... See more

How do I check receiptID?

You may check receiptID through [the return request list query API] . See more

Is there a maximum period during which customers can modify/withdraw return/exchange requests?

There is no set period. However, customers may not modify or withdraw return/exchange requests after delivery men picked up products and scanned pickup waybills. If customers contact customer cen... See more

Can I check cancellations in a queried list of return requests as I can do for exchange requests?

A list of return requests doesn't include cancellations when queried. Under the current system, a return is deleted from the request list when cancelled. It must be a hassle, but you are recommende... See more

When and how should I use Pickup Waybill API?

Sellers who pick up return products themselves not using the auto return integration service can use this API to manually upload a pickup waybill when a return/exchange request is received.Sellers ... See more

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