Inquiry contact center inquiries one by one by consultation number.
Excessive inquiries to the contact center may be automatically blocked by the Coupang system.
Path
GET/v2/providers/openapi/apis/api/v4/vendors/callCenterInquiries/{inquiryId}
Example Endpoint
https://api-gateway.coupang.com/v2/providers/openapi/apis/api/v4/vendors/callCenterInquiries/1234567Request Parameters
Path Segment Parameter
| Name | Required | Type | Description | ||||
|---|---|---|---|---|---|---|---|
| inquiryId | O | Number |
Consultation number
Question ID
|
||||
Request Example
not require body
Response Message
| Name | Type | Description | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| code | Number |
Server response code
|
|||||||||||||
| message | String |
Server response message
|
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| data | Object |
Result
|
|||||||||||||
| inquiryId | Number |
Consultation number
Question ID
|
|||||||||||||
| inquiryStatus | String |
Inquiry status
Progress or complete
|
|||||||||||||
| csPartnerCounselingStatus | String |
Answer status
requestAnswer or answered
|
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| vendorItemId | Number |
Option ID
|
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| itemName | String |
Item name
|
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| content | String |
Content of inquiry
Content of question
|
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| answeredAt | String |
Answered date
|
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| replies | Array |
List of reply
|
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| answerId | Number |
Answer ID
|
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| parentAnswerId | String |
ID of the inquiry transferred to the parent
|
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| partnerTransferStatus | String |
Seller transfer status;
none (not applicable) or requestAnswer (answer requested) or answered (answered)
|
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| partnerTransferCompleteReason | String |
Reason for processing the inquiry transferred to the seller
|
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| answerType | String |
Type of the person who answered
csAgent (CS agent) or vendor (seller)
|
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| needAnswer | Boolean |
Whether an answer is required or not;
True or false
|
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| receptionistName | String |
Agent name
|
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| receptionist | String |
Agent
|
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| replyAt | String |
Replied date
|
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| content | String |
Content of the answer
|
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| inquiryAt | String |
Inquiry date
|
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| buyerEmail | String |
non-use/empty value("")
|
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| buyerPhone | String |
Customer phone number
|
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| orderId | Long |
Order number
Example: 1900000*******
|
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| orderDate | String |
Order time/date
|
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| receiptCategory | String |
Inquiry type
|
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| saleStartedAt | String |
Sales start time/date
|
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| saleEndedAt | String |
Sales end time/date
|
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Response Example
{
"code": 200,
"message": "OK",
"data": {
"inquiryId": 258799946,
"csPartnerCounselingStatus": "requestAnswer",
"inquiryStatus": "progress",
"vendorItemId": [
75235680736
],
"itemName": "제주 삼다수, 2L, 6개",
"content": "상담이력",
"answeredAt": "2023-07-27 16:01:14",
"replies": [
{
"receptionistName": "OO스토아",
"receptionist": "cssp-hyjang15",
"replyAt": "2023-07-27 16:01:14",
"content": "**\n\n\n※ 영업시간 기준 24시간 경과시, 자동으로 '24시간 미답변'에 대한 메세지가 노출될 예정입니다.\n\n안녕하세요 판매자님.\n반품/교환 관련해서 아래와 같이 변심 반품을 요청드리니 회신 부탁드립니다.\n\n[상담사 필수 기재 항목]\n1. 사용/조립 여부 : N\n2. 받은 그대로 재포장 가능여부 : Y\n3. 최종요청사항 : 주소오기재로 환불요청\n\n[판매자님 회신요청]\n1. 요청사항 이행 가능여부:\n2. 불가시 불가능한 사유 :\n3. 처리가능시, 회수여부 :",
"answerId": 21128942421017,
"parentAnswerId": null,
"partnerTransferStatus": "requestAnswer",
"partnerTransferCompleteReason": "NONE",
"answerType": "csAgent",
"needAnswer": true
}
],
"inquiryAt": "2023-07-27 16:22:57",
"buyerEmail": "",
"buyerPhone": "010-****-8381",
"orderId": 1900000******7,
"orderDate": "2023-07-26 17:51:40",
"receiptCategory": "배송>배송>배송",
"saleStartedAt": "2023-07-24",
"saleEndedAt": "2099-12-29"
}
}Error Spec
| HTTP Status Code (Error Type) | Error Message | Solution |
|---|---|---|
| 400 (Check Request Parameter) | Invalid format inquiryId : xxxxxx | Make sure that the inquiryId is correct. |
| 404 (Check Request Parameter) | Inquiry not found | Make sure that the inquiryId is correct. |
| 404 (Check Request Parameter) | Vendor id should be same with the vendor id in this inquiry | Make sure that the inquiryId is correct. |
URL API Name
GET_ORIGIN_INQUIRY_BY_ID