Look up Q&As between Customers and sellers. Sellers can use the API to look up consultations for products on sale.
You may set up to 7 days for the query period range.
Path
GET
/v2/providers/openapi/apis/api/v4/vendors/{vendorId}/onlineInquiries
Example Endpoint
https://api-gateway.coupang.com/v2/providers/openapi/apis/api/v4/vendors/A00012345/onlineInquiries?inquiryStartAt=2019-06-25&inquiryEndAt=2019-06-26&vendorId=A00012345&answeredType=NOANSWER&pageSize=10&pageNum=1
Request Parameters
Path Segment Parameter
| Name | Required | Type | Description | ||||
|---|---|---|---|---|---|---|---|
| vendorId | O | String |
Seller ID
|
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Query String Parameter
| Name | Required | Type | Description | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| vendorId | O | String |
Seller ID
|
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| answeredType | O | String |
Answer status
|
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| inquiryStartAt | O | String |
Query start date; Format: yyyy-MM-dd
You can query all consultations during the query period (inquiryEndAt - inquiryStartAt < = 7days).
|
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| inquiryEndAt | O | String |
Query end date; Format: yyyy-MM-dd
|
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| pageNum | Number |
Current page
Default: 1
|
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| pageSize | Number |
Page size
Default: 10; Maximum: 50
|
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Request Example
not require body
Response Message
| Name | Type | Description | ||||
|---|---|---|---|---|---|---|
| code | Number |
Server response code
|
||||
| message | String |
Server response message
|
||||
| data | Object |
Query result
|
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| content | Array |
Result
|
||||
| inquiryId | Number |
Question Id
Question ID
|
||||
| productId | Number |
Exposed product ID
|
||||
| sellerProductId | Number |
Listed product ID
|
||||
| sellerItemId | Number |
sellerItemId
|
||||
| vendorItemId | Number |
Option ID
|
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| content | String |
Content of the question
|
||||
| inquiryAt | String |
Query time
"2015-05-18 17:37:39"
|
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| orderIds | List |
Order number
[16000009476673]
|
||||
| buyerEmail | String |
Email address of the inquiring Customer
non-use/empty value("")
|
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| commentDtoList | Array |
Answer to the question
|
||||
| inquiryCommentId | Number |
Reply ID
|
||||
| inquiryId | Number |
Question ID
|
||||
| content | String |
Content of the answer to the question
|
||||
| inquiryCommentAt | String |
Answered time
"2015-05-27 10:38:32"
|
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| pagination | Object |
Pagination information
|
||||
| currentPage | Number |
Current page
Default: 1
|
||||
| totalPages | Number |
Total number of page
|
||||
| totalElements | Number |
Total number of inquiry
|
||||
| countPerPage | Number |
Total number of inquiry per page
|
||||
Response Example
{
"code": 200,
"message": "OK",
"data": {
"content": [
{
"inquiryId": 39352323,
"productId": 231526161,
"sellerProductId": 786583589,
"sellerItemId": 1891732488,
"vendorItemId": 4855652221,
"content": "포장 3천원 입금하였습니다.",
"inquiryAt": "2019-06-25 01:10:04",
"orderIds": [
19000041361951
],
"buyerEmail": "",
"commentDtoList": [
{
"inquiryCommentId": 36881065,
"inquiryId": 39352323,
"content": "고객님 안녕하세요. OOO 입니다. 입금확인되었고 포장하여 금일 출고하겠습니다. 감사합니다.",
"inquiryCommentAt": "2019-06-25 10:06:38"
}
]
},
{
"inquiryId": 39352273,
"productId": 212844716,
"sellerProductId": 718482283,
"sellerItemId": 1699726710,
"vendorItemId": 4675663991,
"content": "스판이 강한가요?",
"inquiryAt": "2019-06-25 01:05:51",
"orderIds": [],
"buyerEmail": "",
"commentDtoList": [
{
"inquiryCommentId": 36885408,
"inquiryId": 39352273,
"content": "고객님 안녕하세요. OOO 입니다. 문의주신 제품 스판이 좋은 제품이긴하오나 개개인마다 생각이 다르기 때문에 개인차 있습니다 . 구매시 참고 부탁드립니다 . 감사합니다.",
"inquiryCommentAt": "2019-06-25 11:07:10"
}
]
},
{
"inquiryId": 39352362,
"productId": 130048576,
"sellerProductId": 375487954,
"sellerItemId": 910365921,
"vendorItemId": 3929087307,
"content": "언제도착입니까? 21일도착예정인데 준비중이고\r\n문의해도 답변없고 취소도 안되고\r\n환불해줘요",
"inquiryAt": "2019-06-25 01:13:58",
"orderIds": [
5000041411986
],
"buyerEmail": "",
"commentDtoList": [
{
"inquiryCommentId": 36885330,
"inquiryId": 39352362,
"content": "고객님 안녕하세요. OOO 입니다. 업체에서 확인되는 고객님 주문날짜는 6월24일이며 금일 출고요청된것으로 확인됩니다. 송장은 출고일 저녁 자동 등록되며 혹 구입일이 6월24일 이전일 경우 구매하신 쿠팡고객센터 1577-7011로 문의 부탁드립니다. 감사합니다. ",
"inquiryCommentAt": "2019-06-25 11:06:35"
}
]
}
],
"pagination": {
"currentPage": 6,
"totalPages": 102,
"totalElements": 304,
"countPerPage": 3
}
}
}Error Spec
| HTTP Status Code (Error Type) | Error Message | Solution |
|---|---|---|
| 400 (Check Request Parameter) | time interval needs to be less than or equal to 7 days， pattern should be yyyy-MM-dd | Make sure that the query period is 7 days or less. |
| 400 (Check Time Settings) | Read timed out | Reset the query period (1 day) and page size (10) and make a request again. In case of timeout due to heavy list data, increase the X-EXTENDED-TIMEOUT settings before making the request again. *Relevant FAQ |
| 400 (Check Request Parameter) | Invalid vendor ID | Make sure that the seller ID (vendorId) is correct. |
URL API Name
GET_CUSTOMER_SERVICE_REQUEST